How do I return an item?
30 Day Money Back Warranty
Within 30 days of purchase, a customer may request from Eurekazone a “Return Merchandise Authorization” to return any product, via prepaid shipping, that is in the original packaging and in an unused “New” Condition*. Eurekazone reserves the right to charge a 15% restocking fee which may be deducted from the refund amount.
Refunds may take up to 2 billing cycles to appear on a credit card statement or 4 (four) weeks if a cash refund is issued, although most refunds are processed more quickly. This time period allows for the transit time of the product back to Eurekazone, processing and restocking of the product, and the issuing of the refund. All returns must be accompanied by the original invoice. Where the return is due to the product failing to perform as advertised, Eurekazone will be responsible to refund all shipping charges incurred in the return of the product.
A customer may also contact EurekaZone’s Technical Support Team at 1-877-681-7955 in order to resolve most return issues. In many cases these matters can be resolved directly over the phone eliminating the need for returns.
Lifetime Limited Guarantee
EurekaZone prides itself on using only the highest quality material made in the U.S.A.
Our Industrial Grade, thick wall anodized aluminum extrusions offer a lifetime of use under any operating conditions and climates. Our extruded Guide Rails are the strongest and straighter in the industry thanks to the heavy walls, box construction and self aligning design.
Our solid plastic components are CNC made in our own factory from the best virgin MARINE GRADE HDPE
This guarantee does not cover damage resulting from negligent handling, misuse or lack of reasonable maintenance and care. Consumables like Guide Rail Edges, Dust Ports, Dust Shields and Saw Base Inserts are not covered by our exclusive and BEST IN INDUSTRY lifetime Limited guarantee.
* Definition of new, unaltered and unused condition is:
* Modifications to Power Tools sold by EurekaZone as "EZ Ready" may have ramifications on the Power Tool's Manufacturer Warranty.
Eureka Zone, LLC
1904 NE Jacksonville Rd Ocala, FL 34470